The infrastructure called Document Management System is designed to streamline operating procedures, increase productivity and help the company expand its business through improved efficiency.
Group managing director Datuk Mohamed Hassan Kamil said Takaful would further invest to convert all operations to be paper-free by the end of this year.
With the RM3mil invested thus far, 60% of its operations is already under the system which scans and stores information from documents like claim forms, proposal forms, underwriting, certificate servicing and quotation issuance in digital form.
“There will be another RM1mil to RM2mil of investment this year to expand the infrastructure capabilities to include the end-to-end processing for all documents we handle,” he said.
The system enables for RM1mil in cost-saving for Takaful and other material savings over the long term. “We have just implemented the system but I would anticipate nothing less than RM1mil per year for a start because we need less people to manage files and papers as well as improved service and our turn-around time for processing claims and handling customer enquiries.”
However, he assured that there would not be any lay-offs as the company would redeploy its staff to other function areas.
In terms of saving on workload, Hassan said by not having paper copies of documents to store and sieve through, efficiency could be improved by 50%..
Of the disadvantages of storing customers’ documents digitally, Hassan said that there was a potential limitation for court proceedings.
“If any case goes to legal proceedings, the customers still need the physical copy of the documents but over time, you will see that the court system is beginning to accept scanned copies,” he said.
No comments:
Post a Comment